FAQ

  • Can I return an item? 
    We will happily accept the return of any unopened Big Year Coffee products within 30 days of you receiving them. Email us for details and our return address. If you are unhappy with your order please also send us a note and we will try to best remedy the situation given your concerns.
  • Ground or Whole Bean
    Our default is whole bean. If you would like your product ground please write us a note. Feel free to include how you are serving the product (drip, espresso, french press) and we will try to grind best to your preferences. If you prefer whole bean no need to leave a note, your beans will be whole unless otherwise specified.
  • Do you sell your products wholesale?
    Yes, we offer competitive pricing, quality guarantees, and discounts for large orders. If you are interested in purchasing wholesale please visit this page for more details.
  • What are my shipping options?
    We currently ship to all USA destinations. If you live elsewhere and want some coffee, email us your request and we will see what we can do! We offer free standard USPS shipping within the US. 
  • Do you ship internationally?
    If you're looking to ship outside the USA, please reach out via email. 
  • When will I receive my order?
    We ship all orders every Tuesday of the week. The cutoff time for delivery on Tuesday is 9AM PST each Tuesday. Orders placed after that time will be delivered the following Tuesday.
  • USPS typically delivers items in 3-5 business days. In total a majority of items sent out will be delivered in 3-7 business days. 
  • What do I do if I never received my order?
    We're sorry to hear that! Please email us with your order number and any details so we can help. 
  • What do I do if I received a defective order?
    Please email us ASAP! We will do everything we can to help. Any details or photos you can include of the defects would be very helpful. 
  • How do I make changes to an order I’ve already placed?
    Send us an email immediately! We only ship on Tuesday mornings so if you are able to contact us before that time we typically can adjust your order.  Please include your order number and what changes you'd like to make so we can faster facilitate your order. 
  • Where are you located?
    We are headquartered in Everett, Washington. We don't have a storefront or coffee shop at this time, we are just an online business.