Can I return an item? We will happily accept the return of any unopened Big Year Coffee products within 30 days of you receiving them. Email us for details and our return address.
Do you sell your products wholesale? Yes, we offer competitive pricing, quality guarantees, and discounts for large orders. If you are interested in purchasing wholesale please visit this page for more details.
What are my shipping options? We currently ship to all USA destinations. If you live elsewhere and want some coffee, email us your request and we will see what we can do! We offer free standard USPS shipping within the US.
Do you ship internationally? In order to bring our customers the quickest service at the lowest cost we can only offer shipping within the USA at the moment. If you're looking to ship outside the US, please reach out via email. We hope to expand our network as our company grows (we see you Canada and UK customers)!
When will I receive my order? We aim to ship all orders within 2 business days. USPS typically delivers items in 3-4 business days. In total a majority of items sent out will be delivered in 2-7 business days.
What do I do if I never received my order? We're sorry to hear that! Please email us with your order number and any details so we can help.
What do I do if I received a defective order? Please email us ASAP! We will do everything we can to help. Any details or photos you can include of the defects would be very helpful.
How do I make changes to an order I’ve already placed? Send us an email immediately! We aim to ship all orders in less than 2 days after receiving the order details, but will do anything we can to adjust the order and account for shipping costs. Please include your order number and what changes you'd like to make so we can faster facilitate your order.
Where are you located? We're located in Everett, Washington. We can often be found exploring the natural beauty of the Pacific Northwest in our live-in van!